APAC 客户服务/物流审计员

到岗时间：不限 年龄要求：35岁以下 婚况要求：未婚
nVision Global Technology Solutions, Inc.
, is a worldwide leader in providing Global Freight Audit, Payment & Transportation Management Software and Solutions.
Throughout our network of seven (7) strategically placed, corporate-owned, full-service processing centres located in Ningbo, China; Atlanta, Georgia (USA); Maastricht, Netherlands; Cluj, Romania; New Delhi, India; Kolkata, India; and San Jose, Costa Rica, nVision Global provides its customers with exceptional products and services in the region, time zone, and language they've come to expect.
With locations in The Americas, Europe and Asia, our global staff processes, audits and pays freight invoices from more than 190 countries.
We are a dynamic and growing business in search of highly motivated individuals.
If you are searching for a career in a challenging work environment, nVision Global may have the perfect opportunity for you.
A Customer Service Cum Freight Auditor is responsible for developing and maintaining customer relationships and ability to audit and understand customer’s freight spend or cost.
In this role you are responsible for successful planning, coordination and delivering our Freight invoice auditing and payment solutions and other related services or technology solutions beyond our customer’s expectations.
Summary of Responsibilities:-Proactive and weekly communication with customers and clients via telephone and e-mailProvide timely responses to customer questions and issuesAnalyse and rectify customer concerns using established proceduresAddressing and attending to specific customer’s needCoordinate with other departments as necessary to resolve inquiriesDraft status reports on customer service issuesProvide support to Operations and Implementations TeamVerify and auditing freight billings from Transportation Providers that were assignedAbility to read and interpret all contracts and tariffs would be an added advantage otherwise training will be providedWork with Customer Service Manager and Global Audit Manager and Auditors around all other officesAny other added work task, comprehensive training will be providedQualifications for the position:Language ability and requirement are Chinese and English.
Any other additional language ability would be an added advantage.
Two to five years customer service experience, preferably in a service driven environment HOWEVER we are also encouraging fresh graduates to applyAble to build good relationships bridge with internal as well as external stakeholdersExperience in or with good understanding of logistics would be an added advantage but it’s not a mandatory requirement as long as you are willing to learn.
Candidate must be professional in positive attitude and the ability to work as part of a teamMS Office knowledge is a mandatory requirementNvsion Global 作为领先的国际运费单/发票审计、支付和物流管理服务公司， 提供企业范围的供应链解决方案。
身为全球性业务 合作伙伴 ，nVision在中国宁波、美国佐治亚州亚特兰大、荷兰马斯特里赫特、罗马尼亚克鲁杰、印度新德里、印度加尔各答和哥斯达黎加圣何塞的七（7）个全方位服务处理中心，以配合全球客户的时间，时区和语言。
nVision 不仅提供快捷、准确的运费支付解决方案，而且提供有助于客户供应链实现最高效率的领先信息管理服务。
我们的全球员工遍布美洲、欧洲和亚洲，负责处理、审计和支付来自190多个国家的货运发票。
我们是一家充满活力、不断发展的企业，致力于寻找积极进取的个人。
如果你正在寻找一份充满挑战的工作环境中发展，NVISION Global能够为你提供快速发展的机会。
客户服务兼运单审核员负责发展和维护客户关系，并有能力审核和了解客户的货运支出或成本。
在此职位上，您负责规划和协调货运发票审计，付款解决方案以及其他相关服务或技术解决方案来达到顾客的期望。
工作内容：-1.
每周积极主动与客户通过电话和电子邮件沟通2.
及时响应客户的疑问和问题3.
使用既定程序来分析和解决有关客户的顾虑4.
解决客户的既定要求5.
在必要时需与其他部门协调以解决问题6.
在必要时需拟写报告向上级报告客服问题7.
为运营和项目管理团队提供支持8.
审核和审计被分配的货运帐单9.
可阅读和理解所有合同和关税将会是一个额外的能力优势10.
必要时会与其他分行的审计经理和审计员沟通以解决当下的问题11.
适时会提供相关的培训任职资格：1.
拥有优秀口头和书面沟通技巧能力2.
拥有中文和英文语言能力；
及如拥有额外的语言将是一个额外的优势3.
在服务业的环境中拥有两至五年的客户服务经验4.
优秀的项目管理技能：规划和协调和沟通，达成目标，解决难题和管理风险5.
結果導向，拥有积极参与，和持续改进的态度6.
与内部和外部利益相关者建立稳固的关系7.
能独立胜任工作8.
&nb