客房部楼层服务员Floor Attendant

到岗时间：不限 年龄要求：35岁以下 婚况要求：未婚
遇到投诉或问题，如果不能立即找到解决问题的方法，则向领班/副理汇报。
 Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.
确保具有营销员的态度并在酒店内随时发现销售的机会。
 Ensures a high level of product knowledge of hotel and local area.
确保具有高水准的酒店及本地的产品知识。
 Ensures a high level of customer service is consistently maintained.
确保持续高水平的对客服务。
 Ensures the Team Leader/ Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments.
确保将来自任何客人和其他部门的反馈与领班和副理进行沟通。
 To be knowledgeable and promote/ upselling F&B outlets and other facilities/ programmes whenever opportunities arises.
确保具有高水平的酒店及本地的产品知识，以便在机会出现时，宣传/销售餐厅产品及其它设施/活动。
 Complies with the Hotel Policies & Procedures relating to Housekeeping.
遵守酒店有关客房部的政策及程序。
 Complies with all systems and procedures as laid down by the Rooms Division.
遵守房务部定立的系统及程序。
 Performs routine duties in the cleaning and servicing of guest rooms ensuring the cleanliness meet Hyatt Brand Standards.
每日对客房的清洁和服务都达到凯悦品牌的标准。
 Stores, issues and maintains supplies, house linen and laundry, guest laundry.
负责储存、发放和提供布草、洗衣及客衣。
 Sorts, counts, folds, marks, or carries linens.
分拣、清点、折叠、标注及搬运布草。