客房服务员

到岗时间：1个月之内 年龄要求：35岁以下 婚况要求：未婚
DUTIES AND RESPONSIBILITIES工作职责 • Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures • 按照既定标准和工作程序，对客房、走廊、布草房和餐具柜进行清洁。
• Replenishes guest supplies • 补充客用品。
• Ensures guest services specified by superiors and guests requests are promptly and courteously met • 及时、礼貌的完成上级指定的对客服务并满足客人的要求。
• Reports damage or malfunction in hotel rooms to superior • 向上级汇报酒店客房内的损坏或故障情况。
• Maintains equipment in proper state of cleanliness and repair • 保证设备的清洁和修缮。
• Maintains a section room report • 完成区域客房报告。
• Maintains a daily room checklist • 完成每日客房检查工作单。
• Meets with superior and takes on daily assigned tasks • 与上级会面并承担每日分配的任务。
• Reports and submits lost and found articles to superior immediately • 及时向上级汇报和上交与客人遗失物品。
• Report guest complaints to superior immediately • 及时向上级汇报客人的投诉。
• Reports unusual behavior/activities on floors to supervisor • 向上级汇报楼层里的反常行为和活动。
• Records room status in allocated section accurately • 准确记录在划定的区域内的房间情况。
• Complies with hotel’s health, safety and hygiene policy • 遵守酒店的健康、安全和卫生政策。
• Adheres to personal grooming and hygiene standards • 保持个人仪容和卫生标准。
• Attends meetings and training sessions as required • 按要求参加会议和培训活动。
• Creates and maintains floral arrangements • 制作并保持插花。
• Carry out valet services when required including delivery of linen or processing laundry orders • 如有需求则完成贴身管家服务，包括派送布草或处理洗衣预订等。